# Activation unsuccessful

**URL:** <https://discuss.ampl.com/t/activation-unsuccessful/2281>\
**Category:** New to AMPL\
**Tags:** errors-and-messages\
**Created:** [September 7, 2026, 9:11pm UTC](https://discuss.ampl.com/t/activation-unsuccessful/2281 "2026-09-07T21:11:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Robert\_Lin](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.ampl.com/robert_lin/32/1031_2.png) [@Robert\_Lin](https://discuss.ampl.com/u/Robert_Lin)\
**Post date:** [September 7, 2026, 9:11pm UTC](https://discuss.ampl.com/t/activation-unsuccessful/2281/1 "2026-09-07T21:11:03Z")

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When I type in the UUID, for activating my installation, it doesn’t work, but it works for other students.

 ![image](https://us1.discourse-cdn.com/flex019/uploads/ampl/original/2X/8/8a27528b13df1f2f4c443c957abd45244644847a.png)

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<div class="post-metadata">

**Author:** ![Ina\_Agastra](https://sea1.discourse-cdn.com/flex019/user_avatar/discuss.ampl.com/ina_agastra/32/1033_2.png) [@Ina\_Agastra](https://discuss.ampl.com/u/Ina_Agastra)\
**Post date:** [September 9, 2026, 1:00pm UTC](https://discuss.ampl.com/t/activation-unsuccessful/2281/2 "2026-09-09T13:00:14Z")

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Hi Robert, please send us an email with your user id/handle and which version of AMPL you’re using, AMPL for Academics or AMPL for Courses at [academia@ampl.com](mailto:academia@ampl.com) Thank you!